Rippling across the equator for nearly 5000km, Indonesia encompasses more than 17,000 islands.
You can contact us anytime using the form on the contact us page. If you would like to pass on any general feedback to us you can also do so by post . Please provide as much information as possible, including your booking reference and holiday dates where applicable. You can write to us at Customer Services - our address is on the contact us page.
A few days after landing back at home after your surfing lesson, surfing holiday or lifeguard course you will recieve a feedback e-mail from us. This is a great time to share with us anything good, bad or suggestions based on your personal experience of Errant Surf Holidays. Our whole company is built upon you, our customer. So please do take the time to responded. We will take action on every point raised with these e-mails.
We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this. If you have a complaint you must tell your Errant Surf Holiday representative, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 35 days of your return from holiday. To make a complaint, please contact us by post or email. Please provide as much information as possible, including your booking reference and holiday dates where applicable.
© Errant Surf 2020 | Part of Star Surf Camps (UK) Ltd | Registered Company number: 09334241
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Errant Surf, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages commencing in and returning to the UK;
2. non-flight packages commencing and returning to a country other than the UK; and
3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Errant Surf.
Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn’t apply.
The air holidays and flights provided by Errant Surf are ATOL protected, since we hold an Air Travel Organiser’s Licence (ATOL) number 10318 granted by the Civil Aviation Authority (CAA). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.