Website Terms of Use

The following are the terms and conditions of use of this website and its services. If you do not accept these conditions, you must not use this website or services. Please refer to our Privacy Policy. Our holiday terms and conditions can be found during the booking process.

The content on this website is provided 'as is', and Errant Ltd give representation or warranty as to the accuracy of the content and assumes no responsibility for errors or omissions in it or the effect it has upon your computer. This site includes links to other sites on the Internet. Errant Ltd cannot vouch for the suitability or accuracy of the content of those sites and so you use them at your own risk. Any references to linked sites or to third-party companies, products or services by name does not constitute or infer its endorsement by Errant Ltd.

The information available on the site might from time to time be incomplete, out of date or inaccurate. Errant Ltd reserves the right at any time and without prior notice to make changes and corrections to the material on the site or to make parts or all of this site unavailable at any time without notice.

Errant Ltd disclaims all liability in respect of all information and its provision, and shall not be liable for any loss or damages suffered as a result of any use of the site. Although Errant Ltd aims to keep it up to date, Errant Ltd does not guarantee its accuracy. Errant Ltd does try to make this site as useful as possible, none of the material it contains is professional advice or a substitute for it, and can not be relied upon as such.

Unless specified to the contrary, the contents of this website and these pages are protected by copyright. The authors and creators of the material on the website assert their moral rights. The Errant Ltd logos and contents of this website (including text, design and graphics) are copyrighted materials of Errant Ltd. All rights are reserved. They may not be used, transmitted or reproduced unless in accordance with prior written instructions issued by Errant Ltd. No use, transmission or reproduction is permitted without our express, prior permission.

Surfing Holiday Terms and Conditions - Our agreement with you.

When you book a surf holiday, a contract is made when your booking is confirmed in writing or via e-confirmation letter by Errant Ltd. Full payment should be paid at time of booking. The Lead person signing the booking form accepts responsibility for payment for everyone listed on the booking and is responsible for ensuring that all other persons listed on the booking form have read the booking conditions below and are aware of the booking details.

ATOL Bonded Flights

We are retail agents for ATOL holders. The publication of an inclusive price is not to be construed as creating a single contract. In order to provide ATOL bond protection your flight arrangements form part of a separate contract with an ATOL holder, for whom we act as agents. All flight bookings are subject to the ATOL holder's booking conditions. When you make a booking with us we will advise you which ATOL holder you will be booked with and provide you with ATOL number. Once a booking has been made and confirmed by the ATOL holder, a contract exists between you and the ATOL holder and a confirmation booking or invoice will be issued.

Changing your booking with Errant Surf Holidays

We will make every effort to arrange any changes you request after the booking has been confirmed, however any changes to dates or courses are subject to availability of accommodation and course places. Please be aware change within 20 days of departure carries an administration charge of £15.

Cancellation of your Surfing Holiday

All cancellations must be sent in writing and will be effective on the date which they are received by Errant Ltd. Cancellation charges are payable as follows:

Period before departure we are notified by writing and the percentage of total cost payable

• Over 48 days Deposit only
• 36-47 days  50% of total cost
• 21-35 days  75% of total cost
• Under 20 days 100% of total cost

However if your cancellation is within the terms of your insurance policy, you may be able to make a claim. A minimal administration cancellation charge of £75 is due on all cancelled surfing holidays.

In extremely unlikely event we may need to charge, alter or cancel your holiday for good reason. We work in good faith and will strive to find a solution should it become necessary to adapt your booking. We reserve the right to make such changes should they become necessary. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date.  We reserve the right in unusual circumstances to cancel your travel arrangements.

If we are unable to provide the booked travel arrangements and have had to cancel them before the holiday is due to start, you can either;

1. Accept our offer of a replacement holiday of higher or same quality (subject to availability)
2. Accept our offer of a replacement holiday of lower value and we will refund the difference in cost

No compensation will be paid where the change or cancellation is due to Force Majeure.  Force Majeure means unforeseeable and unusual circumstances beyond our control at Errant Limited, the consequences of which could not have been avoided even if all due care had been exercised.  Such circumstances or events include (but are not limited to) war or threat of war, riot, civil strife, closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute, and unavoidable technical problems with transport, fire and adverse weather conditions. 

Invitation To Treat

Errant Ltd confirms that the display of items, and/or holidays for sale our website, quotes given via e-mail, telephone or Skype are only an invitation to treat. The final price is confirmed by a member of staff upon request of wanting to book. At which point a booking form is complete, and a contract entered into.

Insurance

As with any holiday, full travel insurance is a requirement for all guests booking a holiday with Errant Ltd. Please make sure that your insurance policy covers you for surfing. Failure to take out travel insurance breaks the contract between Errant Ltd and the client.

Suppliers' Conditions

Suppliers will often have their own booking conditions, cancellation conditions or conditions of carriage, and you will be bound by those as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier, or give the supplier the right to alter or cancel arrangements without penalty. Where relevant, copies of such conditions will be available for inspection at our offices, or at the offices of the relevant supplier.

Not Included in the Cost

Cost of passports, visas where required, gratuities (except where indicated), insurance, flights (except where indicated), excess baggage, laundry, drinks (except where indicated), airport taxes, meals (except where indicated), insurance, items of a personal nature.

Surf Conditions

Our camps are selected for the quality they offer but as a company we are not responsible for poor surf or bad weather.  We select our resort so they perform above average and that they offer good natural environment but if no surf occurs then we cannot offer compensation or alternatives.  We provide details of conditions on our website introductory pages but it is your responsibility to ensure that all conditions are researched by you and that you are happy with the resort selection.

Environmental Dangers

As a surf holiday company Errant Ltd involves a natural environment that we do not control these include but are not limited to snakes, sharks, avalanche and volcanic eruptions to name a few.  Errant Ltd can not be held responsible for these activities or the dangers that you as a customer will experience.  We try our best to ensure safety comes first always but natural things will occur and caution must be taken at times. It is understood that you agree to these dangers when booking.

Paying by Credit or Debit Card

We take most credit and debit cards. We do not charge for debit cards or bank transfers, if paying with a credit card, there is a 2.5% transaction fee. The bad news is we do not take American Express.

Price's and multi-currency function on errantsurf.com

Prices are shown in your local currency as a guide only. Exchange rates are updated every 6 hours via Google Exchange rates. As exchange rates fluctuate you may notice that the price on your credit card bill may be different from that quoted in local currency at the time of booking. This also means that any refunds due to you from cancellations or amendments of your booking may change. You holiday will be charged in GBP (Pound Sterling) based on the currency exchange rate on the day of transaction. Errant Ltd cannot be responsible for any changes in currency exchange rate fluctuation - you will be refunded in the currency you booked in.

Our Liability

(i) Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them and to do so with reasonable skill and care. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those  which would be expected to be found in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply (such as, for example, those of the Civil Aviation Authority), or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.

Privacy

We will store and use the information you supply us or which is supplied to us ("your information") for the purpose set out in our Privacy Policy. You will be/would have been asked to agree to our use at the appropriate time. You hereby authorise your travel insurers and their agents in resort to disclose to us such information as we may reasonably request in the unlikely event that you should become involved in some form of emergency.

How can I make a complaint to Errant Surf Holidays?

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this. If you have a complaint you must tell your Errant Surf Holiday representative, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 35 days of your return from holiday. To make a complaint, please contact us by post or email. Please provide as much information as possible, including your booking reference and holiday dates where applicable. You can write to us at Customer Services, 31 Chynance Drive, Newquay, Cornwall, United Kingdom.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them. More information is available on the Directgov website: Internet browser cookies (Opens in a new window) - what they are and how to manage them.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast. The cookies used for this are listed below:

Table containing the cookies which we use to improve our service

Name	Typical content	Expires
_utma	Randomly generated number	2 years
_utmb	Randomly generated number	30 minutes
_utmc	Randomly generated number	When user closes browser
_utmz	Randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)	6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website (Opens in a new window).

Cookies for using our website

Several cookies are set by our web servers to ensure that your session is maintained for the duration of your visit (until you close your web browser).

Table containing the cookies which are set to maintain your session on our websites

Name	Typical content	Expires
DCT-Legacy	Randomly generated number	When user closes browser
DCT-Morello	Randomly generated number	When user closes browser
JSESSIONID	Randomly generated number	When user closes browser
ho_fontsize	A number representing the user’s choice of font size	When user closes browser
PHPSESSID	Randomly generated number	When user closes browser

Special Requirements

If you have any special requirements, such as wheelchair assistance or special diet, please e-mail details to requests@errantsurf.com Please note that special requests cannot be guaranteed.

Company information

Errant Surf Holidays, Errant Threads and Errant Surf School are trading names for Errant Ltd and Errant Europe Lts. Companies registered in England and Wales, company number 5721535 & 6503529. Registered Office: Errant, 31 Chynance Drive, Newquay, Cornwall, TR7 2AA

Data Protection Notice:

We may from time to time contact you by post with further information on the latest offers, brochures, products or services which we believe may be of interest to you, from Errant.

Health & safety

Online medical advice for traveller's can be found at www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your GP or the Department of Health, Health Literature Help Line on free phone 0800 555777. The Foreign and Commonwealth Office (FCO) issues up to date information on safety issues for many countries world-wide. Contact the FCO Travel Advice line on 020 7238 4503/4504, BBC Ceefax or www.fco.gov.uk/travel.

Links to other sites

Within this site there are several links to other website’s. Errant Ltd nor it’s suppliers shall in any way be responsible for these sites and their contents. Please ensure that you read their terms and conditions and privacy policies.

Copyright

© Errant Ltd and Errant Europe Ltd- Errant Surf Holidays 2003 - 2012. All rights reserved. Individual pages may be printed off for your own private use but cannot be used for any commercial or business purpose. Errant Ltd and Errant Europe Ltd and its logo is a registered trademark and, any such infringements shall be prosecuted.

Jurisdiction

All agreements will be made in England and be governed by English law and be subject to the exclusive jurisdiction of the English Courts.