On your return
How can I provide feedback from my holiday?
If you would like to pass on any general feedback to us you can do so by post or email. Please provide as much information as possible, including your booking reference and holiday dates where applicable. You can write to us at Customer Services, Errant Surf Holidays, 58 Hilgrove Road, Newquay, Cornwall, TR7 2QT. Or email us using the form on the contact us page.
Feedback, feedback and feedback..
A few days after landing back at home after your surfing lesson, surfing holiday or lifeguard course you will recieve a feedback e-mail from us. This is a great time to share with us anything good, bad or suggestions based on your personal experience of Errant Surf Holidays. Our whole company is built upon you, our customer. So please do take the time to responded. We will take action on every point raised with these e-mails.
How can I make a complaint to Errant Surf Holidays?
We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this. If you have a complaint you must tell your Errant Surf Holiday representative, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 35 days of your return from holiday. To make a complaint, please contact us by post or email. Please provide as much information as possible, including your booking reference and holiday dates where applicable. You can write to us at Customer Services, 31 Chynance Drive, Newquay, Cornwall, United Kingdom.
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